June 18, 2025

2024-25 Intel IT Annual Performance Report: IT – The Resilient Change Agent

Intel is entering a new era, with Intel Product and Intel Foundry as separate business entities. Through activities such as accelerated adoption of AI capabilities, data transformation, and ongoing modernization of factory and data center alike, Intel IT plays a pivotal role as a resilient change agent. We are aligning IT investments and initiatives with Intel’s strategic business objectives and are building resilience into our IT systems, processes, and organizational culture to support enterprise-wide resilience.

This year’s Intel IT Annual Performance Report chronicles Intel IT’s recent efforts and achievements within four categories: enabling the business to thrive, driving operational excellence, delivering an amazing employee experience, and shaping a resilient workforce.

The report includes an opening letter from our CIO, Motti Finklestein, and numerous success stories. Here is just a sampling:

We have developed an enterprise-grade, scalable GenAI platform and a dashboard that enables us to track the lifecycle and business value of all GenAI projects across Intel. 30,000 monthly users have already created more than 7,000 personal assistants, and our 400+ GenAI use cases have generated an estimated USD 376 million in business value.

We are nearing completion of modernizing our enterprise resource planning (ERP) platform. So far, we have over 56 million master and transactional data records loaded, and during our first and second releases, we achieved 100% and 90% data load success, respectively. We are now poised to start scaling our data strategy across the enterprise.

We are transforming our data centers by using sustainable technology like advanced cooling techniques and fuel cell technology; deploying software-defined networking; and evolving our enterprise architecture (EA) processes and practices. The EA effort alone has eliminated more than 300 in-house applications, removed 1,400 commercial software products from the environment, and generated USD 13 million in cost avoidance.

Factory modernization initiatives include implementing a 5G private network and extending our industrial Internet of Things (IIoT). We have also deployed over a dozen robots equipped with multiple integrated IoT sensors; these robots can autonomously roam Intel facilities to perform facility inspections and read values from instrumentation.

We are transforming the employee experience through cloud-based client device management, improving the Wi-Fi experience using client analytics, and benchmarking the PC experience to pinpoint applications that negatively affect battery life. We have cut the number of “How do I…” support tickets by 30% by deploying a GenAI-based chatbot.

We are creating a strong workforce that can keep innovating despite disruption and rapid change. Our new People Council is staffed by leaders who focus on developing and retaining top talent, talent trends, and strategic workforce planning. Our employee training programs center on five top skills for the future: AI, SAP, cloud, business relationship management, and data.

Read the entire APR for the details of these stories and more.

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