Customer Connect: A Customer Experience Podcast for Small Business Owners

2025 Business Growth Blueprint - Part 2 of 2


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As we hit the final week of the Christmas trade, many of us are busy with last-minute sales, helping customers, and wrapping up what has been a whirlwind season. But once the dust settles, it’s the perfect time to step back and think about what lies ahead. For me, this is when planning for the new year begins—a chance to reflect, reset, and strategise for the year ahead.

Planning for 2025 might feel like just another thing to add to the to-do list, but trust me, a little forward thinking now will save you stress and set you up for success in the months to come. That’s why, in the next two podcast episodes, I’ll be sharing my thoughts on six key areas of your business that I believe deserve your focus as you plan for growth in 2025.

We’ll break this into two sessions, each covering three essential factors. In today’s episode, we’ll dive into the final three, giving you actionable insights and ideas you can start working on right away. 

Whether you're wrapping up a strong year or have had some challenges, these six areas will help you set a clear direction and priorities for 2025.

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Customer Connect: A Customer Experience Podcast for Small Business OwnersBy Nicole Keleher