In this episode of the GSBC Awards Series, Matt Taylor-Farrington welcomes Luke Frederick from Quest Springfield Central, the proud recipient of the 2025 Hospitality Award at the Greater Springfield Chamber of Commerce Business Awards.

Luke shares his journey into the hospitality industry and what makes the Springfield Central location such a standout destination for both business travellers and families alike. He reflects on the unique blend of national brand standards and local personality that sets Quest apart — and the incredible team that makes it all happen.

This episode is a great listen for anyone in hospitality, business, or customer service — and a reminder that great guest experiences start with great people.