#208: Texas County Women Leading 6M+ Residents: From Flooded Data Centers to AI Innovation Lab to Building Unbreakable Teams [2024 Houston Live Podcast Tour]

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Featuring:

Sindhu Menon, CIO & Executive Director of Universal Services, Harris County

Robyn Doughtie, CIO, Fort Bend County

Misty Witmer, CIO, Galveston County

Mani Nagothu, Field CISO, SentinelOne

What You’ll Learn:

How Harris County's innovation lab is testing AI and emerging technologies while building nimble, resident-centric, and resilient operations

Why Fort Bend County successfully processed 30,000 ServiceNow tickets while reducing active projects from 200 to 86 through strategic prioritization

Galveston County's approach to coastal resilience, including data center failover systems and business continuity planning for hurricane seasons

The strategic evolution of cybersecurity leadership from technical expertise to enterprise risk management integration

How county CIOs are building the next generation through customer experience academies, with one leader surprising her team with new leadership training objectives

Timestamps

(01:00) Meet the Texas County Women: 6M+ Residents Served

(03:00) Building Nimble, Resident-Centric Organizations During Transformation

(07:00) Strategic Leadership Team Development: CTO, Justice Technology Leaders

(09:00) From Pennsylvania to Texas Coast: Modernization in Hurricane Territory

(12:00) ServiceNow and Workday Implementation: Balancing Resources and Priorities

(14:00) Data Center Flooding Lessons: "Basements in Houston Area, Not a Good Idea"

(17:00) Emergency Preparedness: Raleigh vs Houston Regional Differences

(20:00) Coastal Resilience: Building Continuity Systems That Never Go Offline

(26:00) Digital Equity and Broadband: Beyond Infrastructure to Digital Literacy

(30:00) Court System Modernization: Business Intelligence Transforming Resident Services

(36:00) Lifting Teams Up: Leadership Development and Internal Promotion Strategies

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