Marissa Torres and Deb Fernandes sat down with Brad Pickel (SeaHaven Consulting; Managing Director, ASBPA) and Wendy Laurent (Taylor Engineering) to talk about conflict resolution: what to do when conversations get hard at work, especially for students and new professionals.

They cover quick, practical tools like grounding in the moment, the SBI method (Situation–Behavior–Impact), and how to prep for tough talks without making things worse.

All the personality tests:

RHETI Enneagram test:

• Free- https://www.9types.com/rheti/index.php

• Paid- https://www.enneagraminstitute.com/rheti/

People Map: https://www.peoplemapsystems.com/personality-types/

Clifton Strength: https://www.gallup.com/cliftonstrengths/en/253715/34-cliftonstrengths-themes.aspx

Myers-Briggs / 16 personalities: https://www.16personalities.com/free-personality-test