AI at work is more than chatbots. Ravenna is rebuilding internal support systems with modern helpdesk and automation tools designed for Slack, Teams, and everyday workflows. After raising $15 million from top investors like Madrona and Khosla, co-founder and CEO Taylor Halliday (ex-Zapier Engineering / AI lead) joins to talk product, market fit, and what AI really means for operations.In this episode:Why legacy help desks needed rethinkingWhat Ravenna builds beyond bots and macrosLessons from Zapier: deeper automation vs simple integrationsThe listening tour that shaped Ravenna’s directionHow they landed $15M in fundingUsing AI to improve efficiency, not just replace peopleCompeting in a mature internal ops space while staying nimbleWhat real feedback does for product growthWhere AI architecture may plateau, and how Ravenna is preparingRavenna’s roadmap: Slack first UX, analytics, scaling