211 is nationwide, available 24 hours a day, seven days a week and is there to help with many of life's problems that are not immediate emergencies.

Dick's guests are Burlie Williams, Director of 211 in Dane County, Wisconsin and her boss, Kathy Martinson, who shepherded this line from "First Call for Help" to being a part of the nationwide 211 system. They explain how 211 works and who it is helping.