In the near future, less than 10% of access will come from humans, the rest will be agents?

What happens when your next user isn’t human?

In this episode of the #ZeroToInfinity podcast, Pranay Desai sits down with Satya Devarakonda and Ravi Madabhushi, founders of ScaleKit, to decode a fundamental shift in software: the rise of agents as first-class users.

Humans log in and out with predictable patterns. Agents are transient, transactional, and unpredictable, hitting systems hundreds of times a minute. ScaleKit’s modular approach is built for this new reality, where AI agents, not humans, dominate usage.

Satya and Ravi bring rare scar tissue and foresight. From PipeMog in 2013, to FreshID at Freshworks, to now ScaleKit, they’ve spent a decade solving identity and access at scale, and are rethinking it for an agent-first world.

The duo also shares what it means to build again as second-time founders: why distribution matters more than product, what they’ve unlearned from Freshworks, and how agents are evolving from assistants into colleagues who accelerate productivity.