In 2020, AARP was awarded the Malcolm Baldrige National Quality Award, the nation's highest recognition for performance excellence that a U.S. organization can receive. Specifically, the Baldrige committee praised AARP's Enterprise Dashboard, which enables leaders to sustain a focus on achieving the organization's key objectives: grow impact, grow relevance, grow revenue and engage workforce, driving down to individual performance objectives.

Scott Frisch, AARP's EVP and COO, was one of the prime drivers of this work. In this episode of AFP Conversations, Bryan Lapidus, FPAC, AFP's Director of FP&A Practice, is joined by Frisch to discuss the strategy and tactical implementation – including statistical models and organizational staffing – to create a North Star for the entire enterprise.

Frisch will be speaking at AFP FinNext 2021 Virtual for the session, "Data Dashboard for Total Impact." Click here to learn more about the event, taking place March 23 – 25.