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In this episode, I speak with Ilenia Vidili on the topic of customer centricity, customer experience and her story of how she went from employee to business owner.

★ Ilenia's Bio: ★

She is the founder of The Smarter Crew, a customer-centricity consultancy and training company helping businesses to close those gaps by thinking differently, combating inefficient processes, turning product mentalities into people mentalities, and improving customer focus.

Ilenia gives enthusiastic global keynotes in multiple languages on embracing customer-centricity as the key to unlock the future. She has been inspiring leaders and C-level executives of the likes of Coca Cola, L’Oreal, Savills, Harrods, and many more. She also contributes as an opinion columnist for the CEOWORLD and Entrepreneur Media magazines.

Connect with Ilenia:
https://www.ileniavidili.com/the-book/
https://www.linkedin.com/in/ileniavidili/

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