Darren Thayre, is the Head of Innovation focused on global strategic initiatives at Google building long-term Digital Transformation Partnerships across globe with a common goal of jointly transforming industries. Darren shares the recent trends, practices and his opinion on the critical underpinnings of a great customer experience. You get a glimpse of how an innovator thinks about elegantly transitioning from old and making space for the new. There is a lot of wisdom packed in this short episode, do not miss the exciting wrap-up of this episode.