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In today’s episode, host John Laurito invited the Founder of Rocket Station, Rob Nickell, to talk about something that makes his company unique in terms of its process. Because while some companies like to go traditional and hire people and worry about systems and processes for the new role, Rob makes sure to put the systems in place first before hiring people for the roles. So listen to this episode and learn how this philosophy can also benefit you and your business.

Robert Nickell is an accomplished real estate investor and serial entrepreneur in the business process outsourcing industry. He is CEO of Dallas-based Rocket Station, which he founded in 2018. Rocket Station recruits and trains college-educated Filipino professionals to fulfill various remote roles at small to mid-sized American companies. Under Nickell’s leadership, Rocket Station has become a multimillion-dollar company with 10% month-over-month growth since early 2020 and more than 700 Filipino team members.

Rocket Station is the second BPO company Nickell has founded. For four years, he co-owned Dallas-based Investor Virtual Assistant Services, which provided outsourcing services specifically to the real estate vertical. Previously, he owned the Dallas realty investment firm Greenro Homes.

Nickell earned his BA in business and communications from Austin College in 2009.

You can reach out to Rob at:
Website: https://rocketstationcareers.com/
LinkedIn: https://www.linkedin.com/in/robert-nickell/

Show notes:
[2:18] Rob’s philosophy in his business and what it looks like in action
[5:52] What “develop the systems and processes first” really mean
[10:13] Coming across the challenge of having everyone on the same page of the business process
[12:10] The ceiling of complexity
[14:36] Having harmony in the day-to-day business process as a company culture
[17:03] Where to learn more about Rocket Station
[18:03] Outro

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