In 2025, can simply delivering on what you promised make you exceptional?

Today’s episode is part rant, part reminder. I share the saga of Chris’s 1979 Pontiac Trans Am restoration — from the iconic “screaming chicken” sticker disaster to the stereo shop that ghosted us — plus a Mount Coot-tha coffee queue that had me questioning how businesses set (or don’t set) expectations.

Here’s what we cover:

• Why the bar for “exceptional” seems lower than ever
• How meeting deadlines and specs still puts you in the top 20%
• Why honest, timely communication is everything
• The real damage of poor expectation-setting
• Simple fixes to make your clients feel confident in you

It’s a rant, yes. But also a hopeful reminder: deliver on your promise and you’re already ahead of most.

🎧 Listen now and let me know — is it just me, or have you noticed the same thing?

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Show notes for every episode at https://podcast.leannehughes.com

P.S. Ready to take things up a level? Here are some ways I can help:

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Visit my website: leannehughes.com

Email me: [email protected]

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