In today's episode, I'm joined by Ciaran Lee, founder and Chief Engineer of Intercom for a discussion that touches on the genesis of Intercom and factors that enabled their success, scaling challenges when you're dealing with double-digit growth month to month, load balancers, canary deployment, the benefits of making many small deployments, how a robust testing environment benefits the hiring process, and the benefits of in-person vs remote work.

• The DevOps Handbook by Gene Kim et al.
• The Phoenix Project by Gene Kim et al.
• Intercom
• Ciaran Lee on LinkedIn
• Ciaran Lee on Twitter