In this episode of The Rabbit Hole, we unpack the recent outages of Facebook's servers, looking at why this might have happened, some of the more ludicrous theories that have been offered as explanations, lessons to take away, and why the downtime was worse than just a day of limited social media access for many people. With Facebook, Whatsapp, and Instagram offline for the better part of a day, many small businesses could not function, normal communications were halted for some, and a general air of curiosity spread across the globe. Our friend, Sophie Creutz, joins us to go through the most important points to reflect on, The Five Whys, and how Facebook and smaller companies can learn from mistakes such as this to safeguard against further issues in the future.