Addiction Counselor Exam Review Case Management and Service Coordination Instructor: Dr. Dawn-Elise Snipes Podcast Host: Counselor Toolbox, Happiness Isn’t Brain Surgery & The Addiction Counselor Exam Review Objectives ~ Define referral and service coordination within the context of case management ~ Explore why CM is necessary ~ Identify the different approaches to case management ~ Identify the CM role in service coordination ~ Define service planning ~ Identify challenges and solutions to collaboration Service Coordination: Case Management Summary ~ Case management is necessary because of poor service coordination, lack of service continuity and difficulty of clients negotiating the gap between services ~ There are many CM models ranging from brokerage to clinical ~ Case managers are charged with developing the comprehensive service plan to ensure client needs are met ~ Collaboration challenges can often be addressed through effective communication, creativity and negotiation

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