In this episode, Nicole Poff interviews Dr. Jay Keehn, who shares his extensive experience in higher education and student services. They discuss the importance of embedding support services into the curriculum to enhance student success and retention. Dr. Keehn emphasizes the need for a holistic approach that integrates academic and student affairs, breaking down silos that often hinder student access to essential resources. The conversation also touches on the financial implications of embedding services, the institutional benefits, and the future of higher education amidst challenges such as campus closures.