In this episode, Marcia Church, a Speech Language Pathologist and owner of Pediatric Speech Stars, shares her insights on the importance of customer service within private practice and emphasizes the necessity of problem-solving even for non-ideal clients and highlights key strategies for enhancing customer service.

Marcia discusses actionable strategies such as providing educational resources to parents and creating comprehensive referral lists. She stresses the importance of an efficient intake system and maintaining strong community relationships.

The conversation also delves into managing boundaries, vetting other providers, and balancing the various roles as a business owner.