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Join hosts Tom Morgan and Alex Baker for a special live episode of the Amazon Connect Podcast, recorded at the second independent user group meeting for Amazon Connect in London.

This episode features detailed discussions on Amazon Connect technologies, user experiences, and innovations from industry leaders. Highlights include insights from AWS representatives, hands-on user experiences from various sectors, and keynotes from notable figures like John Ing, the founder of the user group.

Dive into the shared knowledge and collaborative spirit of the event, while exploring advancements in contact center solutions and voice biometrics.

00:00 Introduction to ACP Podcast
00:41 Live from London: Amazon Connect User Group
03:43 Interview with Ruben Opdenakker: Mobile Connect
08:40 Paul McGee on Voice Biometrics
17:04 AWS Interactive Session
18:41 Interview with Pavan Dusanapudi: AWS on agent scheduling
21:24 Closing Remarks and Future Plans with John Ing
26:43 Wrap-Up and Final Thoughts

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