You're Not The Boss Of Me!

23- The Ultimate Customer Experience (How THIS can build your empire)


Listen Later

knowing what your customer's pain and frustration is, and then also getting to know your customer is key. I always set my newest people who are ordering to see first on social media, because I want to have that personal connection on Facebook or an Instagram And I literally have it in my focus blocks so that I am going and visiting their social media. You know, I'm commenting, I'm asking questions because I want them to have a great experience with me, and I also want to know them at a different level than you just ordered by product.
Now imagine if my new car guy would, I know he follows me on Instagram, what if he had reached out and said, wow, that is so cool that your son does this, or congratulations on that speaking engagement. I would have a personal relationship, and granted he probably sold 50 cars, but that would go a long way because we just got a second vehicle and we went right back to David Dell. I don't know if that was my husband's first choice, but because we knew that he would make this experience so much better and easier.
...more
View all episodesView all episodes
Download on the App Store

You're Not The Boss Of Me!By Beth Holden Graves

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

182 ratings