Good Revenue

23 | Your Best Customers Are Weirdos 🤯 Why Ignoring Them Is Killing Your Business with Eddie Yoon (Category Pirates)


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Eddie Yoon is a category designer, strategist, and the author of "Superconsumers: A Simple, Speedy, and Sustainable Path to Superior Growth." 


In this episode of Good Revenue, host Neeta Bidwai and Eddie cover:

  • How Eddie drove $10B+ in profitable growth for firms and brands by understanding who the superconsumers are and what they care about.
  • Eddie’s core insight: superconsumers spend 30-70% more than everyone else and power the business. 
  • The universal applicability across B2C and B2B of focusing on superconsumers to innovate and grow.
  • The impact of geographical clusters of superconsumers, the future of customer acquisition costs, and the vital role of high-performance companies’ mission-driven approaches in sustaining long-term success.
  • Practical advice on category design, based on his work at Category Pirates, and emphasizes the indispensability of honesty and mission alignment in achieving groundbreaking success.
  • Significance of outliers as future trends, even if their actions appear unconventional, and their actions are always logical from their perspective.
  • Effectiveness of small, diverse, and future-focused skunkworks teams and pilot projects.
  • High-performance companies are guided by a clear purpose, transcending short-term gains.
  • Why Superconsumers and category design necessitate unwavering honesty. 


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Where to find Eddie:

https://www.linkedin.com/in/eddie-yoon-ewg/


Where to find Neeta:

https://www.linkedin.com/in/neetabidwai/


Where to find Good Revenue:

https://goodrevenue.io/goodrevenue

https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ


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Highlights:

00:00 Introduction to Eddie Yoon and Super Consumers

00:59 Eddie Yoon's Consulting Journey

02:30 The Power of Super Consumers

03:34 Cultural Insights and Consumer Behavior

05:02 Applying Super Consumer Insights in Business

06:25 Super Consumers in B2B and Emotional Engagement

07:47 Identifying and Leveraging Super Consumers

17:58 Super Geographies and Market Segmentation

24:40 Category Design and Business Strategy

40:36 High Performance Companies and Mission-Driven Success

43:15 Conclusion and Farewell


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Referenced:

• Category Pirates: https://www.categorypirates.com/ 

• Superconsumers by Eddie Yoon: https://bookshop.org/p/books/superconsumers-a-simple-speedy-and-sustainable-path-to-superior-growth-eddie-yoon/9049138 

• 7 Questions to Ask to Find Your Superconsumers: https://www.categorypirates.com/post/7-questions-to-find-your-superconsumers

• Eddie Would Grow: https://www.eddiewouldgrow.com/ 

• The Cambridge Group: https://www.thecambridgegroup.com/ 

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Good RevenueBy Neeta Bidwai