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Today, we’re focusing on the critical lessons from one of the most disruptive IT failures in recent memory: the global outage triggered by a CrowdStrike software update on July 19, 2024. While the headlines focused on grounded flights and downed systems, the real story lies in what this incident revealed about the way we build, secure, and rely on digital infrastructure.

This episode isn’t just about a faulty update—it’s about the cascading impact of vendor trust, software architecture, and system design decisions made long before disaster strikes. We’ll explore how over-reliance on a single vendor can introduce hidden points of failure, why resilience must be baked into every layer of our IT stack, and how incident response can make or break reputations in a hyperconnected world. We’ll also look at Microsoft’s rapid response and how this moment might reshape the rules for how security software integrates with Windows. The takeaway? In cybersecurity, it’s not enough to be secure—you also have to be prepared for when your most trusted systems fail.

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