I catch up with my frequent co-host, Ed Freyfogle, after a long summer break. Amongst other topics, we discuss how bad customer support will lose you customers. We also talk about yet more payment problems - a common theme on this podcast, and for SaaS businesses in general.Mentioned in this episode:<ul><li>Steve’s company, <a href="https://featureupvote.com/">Feature Upvote</a></li><li>Ed’s company, <a href="https://opencagedata.com/">OpenCage</a></li></ul>

I catch up with my frequent co-host, Ed Freyfogle, after a long summer break. Amongst other topics, we discuss how bad customer support will lose you customers. We also talk about yet more payment problems - a common theme on this podcast, and for SaaS businesses in general. Mentioned in this episode:Steve’s company, Feature UpvoteEd’s company, OpenCage

I catch up with my frequent co-host, Ed Freyfogle, after a long summer break. Amongst other topics, we discuss how bad customer support will lose you customers. We also talk about yet more payment problems - a common theme on this podcast, and for SaaS businesses in general.Mentioned in this episode:<ul><li>Steve’s company, <a href="https://featureupvote.com/" rel="noopener noreferrer">Feature Upvote</a></li><li>Ed’s company, <a href="https://opencagedata.com/" rel="noopener noreferrer">OpenCage</a></li></ul>&nbsp;

#231: Bad support loses customers, and payment failures

This is the archive of Bootstrapped.fm. A seminal Bootstrapper-oriented podcast started in 2013 by Ian Landsman and Andrey Butov. The first iteration ran for 104 episodes. In 2019, Steve McLeod took over for another 139 episodes. We've set this podcast to release order so you can experience it as it was initially presented.

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#231: Bad support loses customers, and payment failures

#231: Bad support loses customers, and payment failures