Welcome to another episode of The SaaS CFO Podcast! In today's episode, our host Ben is joined by Luba Chudnovets, the co-founder and CEO of Cordless. Luba shares her background, including her experience at a bank, and how it led her to start Cordless. Cordless is a telephony platform that combines AI-driven conversation intelligence for customer support teams.

Luba explains how Cordless helps companies analyze support conversations, provide sentiment analysis, and automate call categorization. She also discusses the importance of 100% visibility in support conversations and the future of voice support analysis.

Tune in to learn more about Cordless' journey, their target market, and their unique approach to pricing. Let's dive in!

Highlights:

[00:01:42] Cordless is a telephony platform with AI-driven conversation intelligence for customer support. It helps companies analyze support conversations, providing sentiment analysis, automatic categorization of calls, call summaries, and enables teams to make outbound calls. The platform is focused on being user-friendly for agents and offering in-depth analysis of support interactions.

[00:03:10] Voice support company industry agnostic, but fintech and insurance resonate most. Compliance and customer support important for regulated businesses. Predicts all companies will use conversation analysis in future. Allows 100% visibility and quick reaction. Embracing Chat GPT technology.

[00:08:18] Multiple channels: outbound, trade shows, marketplaces integration, content marketing. Promising leads and website visits, but conversion is not yet strong.

[00:11:36] Raising funds is harder than expected, need different strategies for investors and customers, don't raise over summer.

[00:15:23] Feeling positive about mission, competitive product, hiring business development managers, working on Chat GPT technology, will change computer interactions.

[00:17:03] Check out Cordless.IO or email Luba at [email protected]. Luba shared insights and experience today.

Links 

Saas Fundraising Stores: https://www.thesaasnews.com/news/cordless-raises-2-3-million-in-seed-round 
Luba Chudnovets’ LinkedIn: https://www.linkedin.com/in/lubachudnovets/ 
Cordless LinkedIn: https://www.linkedin.com/company/cordless/ 
Cordless Website: https://cordless.io/ 
Ben’s LinkedIn: https://www.linkedin.com/in/benrmurray/