On this episode of Driving Insights, we delve into the critical role of attitude in the success of service advisors. Learn how to harness the power of positivity to transform customer interactions, boost team morale, and drive departmental success. We explore key strategies for developing essential traits like trustworthiness and empathy, while mastering the art of active listening. You'll gain valuable insights on reframing challenges as opportunities for growth, maintaining integrity in difficult situations, and aligning your personal motivations with professional satisfaction. Whether you're a seasoned service advisor or new to the field, this episode offers practical tips to elevate your performance and create exceptional experiences for your customers.

Episode 24 Homework - ⁠⁠Download