This is probably the only podcast that’s ever been interrupted by the national anthem. 

Why? Well, for this episode of ‘Communications. Transformed.’ I sat down with Dan Gingiss to talk about customer experience — at the Wrigley Field Rooftops during a game. 

Dan is international keynote speaker, customer experience consultant, author and co-host of the ‘Experience This' podcast. He came on the show to share his expertise about all things customer experience.