At some point or another, we've all had conversations with people with strong beliefs. It's uncomfortable, and it's easy to get defensive, or angry, when coming against an opposing belief. But what if you could take a step back, and approach the conversation with empathy and an open mind? Would that change the outcome of your conversation?

In this episode of Make it Work, Karen and Lachy share experiences they've had in the workplace coming against people with strong beliefs. They discuss useful strategies for dealing with such occasions, whether the other party is a manager, peer or client.