Construx VP of Consulting Jenny Stuart and Mark Griffin cleared up common misconceptions about Kanban in the first episode in this series (episode #19). This time they cover numerous best practices for establishing your initial Kanban system—determining work item types, workflow, work state policies, work-in-progress limits, and more—and running it well, including multiple approaches to handling blocked items and replenishing the queue of work. The conversation concludes with ways to optimize the system to make it better for the business and better for the people using it. Data-driven metrics such as cumulative flow diagrams, cycle time performance, and lead time performance are extremely useful here.

This episode went a little longer than we expected—there’s so much information to share! If you’d like to absorb the episode in two sittings, a good stopping/restarting place is at 44:52, where the discussion of metrics begins.