Being customer-focused means thinking about the customer at every stage of the journey.
I talk about the prospect stage, the stage when customers are interested but have not yet purchased (leads) right through to being a customer and then raving fans.

Being customer-focused means thinking about the customer at every stage of the journey. I talk about the prospect stage, the stage when customers are interested but have not yet purchased (leads) right through to being a customer and then raving fans.

#24 The different stages of your customer journey

Join serial entrepreneur, Marketing Growth Strategist, and mum of four Emmie Faust for weekly tips and inspiration - supporting you to scale your business, make more money, and grow your dreams. 
 
This podcast is essential listening for any ambitious founder who wants to learn about marketing, growth, and scaling businesses from someone who has been there and done it herself, three times over. 
From marketing industry pros to founders sharing their killer growth strategies - these interviews, tips, and inspirational stories are here to save you money and help you spend your investment fund wisely.
 
With over 20 years experience in digital and marketing - as well as setting up, scaling, and selling multiple businesses - Emmie has a wealth of experience to share (including securing £200k funding on Dragon’s Den) along with her genuine passion for helping entrepreneurs succeed.

Business

Entrepreneurship

Marketing

Join serial entrepreneur, Marketing Growth Strategist, and mum of four Emmie Faust for weekly tips and inspiration - supporting you to scale your business, make more money, and grow your dreams. This podcast is essential listening for any ambitious founder who wants to learn about marketing, growth, and scaling businesses from someone who has been there and done it herself, three times over. From marketing industry pros to founders sharing their killer growth strategies - these interviews, tips, and inspirational stories are here to save you money and help you spend your investment fund wisely. With over 20 years experience in digital and marketing - as well as setting up, scaling, and selling multiple businesses - Emmie has a wealth of experience to share (including securing £200k funding on Dragon’s Den) along with her genuine passion for helping entrepreneurs succeed.

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#24 The different stages of your customer journey

#24 The different stages of your customer journey