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Are the terms process, procedure and checklist interchangeable? Does it really matter in service industries if we don't call them by the proper names?
Why does any of this matter? Tune it to find out!
By Brian Harding5
2424 ratings
Are the terms process, procedure and checklist interchangeable? Does it really matter in service industries if we don't call them by the proper names?
Why does any of this matter? Tune it to find out!