The Customer Experience Podcast

243. Community: The Last Great Marketing Strategy w/ Mark Shaefer


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When it comes to building communities, many marketers are stricken with questions and fear — What if you lose control of the community? What happens when you no longer control the narrative? What will become of the unknown?On this episode, we’re joined by Mark Schaefer, Marketing Strategist, Author, Professor and Keynote Speaker. In his recent book, Belonging to the Brand, Mark breaks past these unfounded fears to explain why community is the last great marketing strategy. Hear our conversation with Mark Schaefer, Marketing Strategist, Author, Professor and Keynote Speaker:
  • Why community is the last great marketing strategy
  • Why so many people struggle with building communities
  • How to establish resonance and connection with an audience
  • Why purpose matters in an organization
  • Where to build a meaningful community

More information about Melissa Gratias and today’s topics:
  • LinkedIn Profile: https://www.linkedin.com/in/markwschaefer/
  • Company Website: BusinessesGrow.com
  • Other Relevant Links: Belonging to the Brand (New Book)

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