One of my favourite types of episodes, getting to speak directly with the people who make contact centres what they are.

In this episode, I sat down with a brilliant group of agents from SSCL Sopra Steria to hear what life is really like on the frontline — the highs, the challenges, and the moments that make it all worth it.

They share candid insights about:
💬 What makes a great team leader
💬 How they stay motivated and connected
💬 What customers don’t always see
💬 Why teamwork matters more than ever

It’s a reminder that every KPI, every dashboard, and every customer experience starts with people.