The healthcare customer in years past was primarily a needs-based affair, but more often today, our customers are becoming accustomed to also having wants and desires addressed as well. It is vital to our customer service models that we find ways to integrate meeting and exceeding these needs as well, especially for ‘premium’ customers. Examples include aspects such as home comforts (pets, hi-def TV, internet, etc), additional meal options and such that help our customers enjoy that little extra that makes the difference between ‘got to have’ and ‘nice to have’. Learn how you can step it up a notch today!