Good Revenue

25 | M&A Doesn’t Fail—Leaders Do 💣 What They Never Tell You About Integration with Jacqueline Leng (Interpublic Group, Kinesso, Oracle)


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Jacqueline Leng, SVP Client Solutions at Interpublic Group, shares insights from 12 post-acquisition integrations across Kinesso, Oracle, and several ad tech startups.


In this episode of Good Revenue, host Neeta Bidwai and Jacqueline cover:

  • The critical importance of the first 12 to 18 months post-merger for integration success.
  • Leadership alignment, fostering team collaboration, and strategic planning to unify sales and product teams.
  • Emotional and cultural hurdles that can impede successful integrations, including emotional attachment and team resistance.
  • Why quick, efficient sales team integration needs to be a top priority, modeled on Oracle’s success in bringing staff together physically and culturally in the first days after deals close.
  • Challenges of integrating business models and pricing, the role of change management, and the importance of a clear vision for high-performing companies.
  • Why a consistent vision pre-deal and post-integration is needed for maximal success.
  • Tactical and operational insights about M&A integration opportunities.


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Where to find Jacqueline:

https://www.linkedin.com/in/jacquelineleng/


Where to find Neeta:

https://www.linkedin.com/in/neetabidwai/


Where to find Good Revenue:

https://goodrevenue.io/goodrevenue

https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ


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Highlights:

00:00 Introduction and Guest Welcome

00:20 Discussing Integration Success and Challenges

01:27 Early Career Experiences with Mergers

03:09 Sales Team Integration Strategies

04:36 The Role of Founders in Successful Integrations

06:41 Effective Integration Processes and Leadership

10:11 Challenges in Pricing and Business Models

11:37 Change Management in Large Organizations

17:07 Advice for CEOs and Executives on M&A

19:54 Final Thoughts and Key Takeaways


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Referenced:

The keys to integration: https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/our-insights/in-conversation-four-keys-to-merger-integration-success

Oracle: https://www.oracle.com/ 

IPG: https://www.interpublic.com/ 

MarketWatch: https://www.marketwatch.com/

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Good RevenueBy Neeta Bidwai