Earlier this week I was transitioning out a role that I’ve had for some time and got the opportunity to hear how my team members felt about me. The team member that replaced my day-to-day duties had some particularly insightful things to say about the role and what she found when transitioning into it. It got me thinking about the various roles that operators have to play within their team, often within the same day.

These are all critical to leading and inspiring your team into action so I wanted to unpack these various roles in today’s episode.

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