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Join us as we explore the screen recording feature of Amazon Connect in this deep dive episode. Hosts Tom and Alex discuss its origins, functionalities, and implications for call centers, including agent monitoring, compliance, and training. 

Learn about enabling the feature, its technical requirements, and potential use cases. Dive into the practical applications and considerations of implementing screen recording and how it might shape the future of contact center operations.

 00:00 Introduction to Amazon Connect Screen Recording
 01:17 Overview of Screen Recording Feature
 03:12 Technical Details and Setup
 06:39 Security and Compliance Considerations
 09:55 Practical Applications and Use Cases
 16:40 Agent Perspective and Ethical Concerns
 22:38 Geographical and Legal Restrictions
 24:05 Future Potential and AI Integration
 26:55 Conclusion and Wrap-Up

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