The Bed and Breakfast Academy Podcast

#25 What to Put in Your Guest Welcome Basket

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Join me as I share my experience on creating a memorable welcome basket for your B&B guests. With over 17 years of experience running my own B&B and training hundreds of B&B owners since 2006, I provide practical tips and ideas to enhance your guest experience, ensuring they become loyal and repeat customers.

Key Topics Covered:
Introduction:
  • My background and experience in the B&B industry.
  • Transition from in-person to online training.
    • Why a Welcome Basket?
    • Importance of making guests feel special.
    • How welcome baskets can enhance guest experience and encourage repeat visits.
      • What to Include in a Welcome Basket:
      • Homemade treats like lemon drizzle cake and shortbread.
      • Local produce and goodies.
      • Options for guests with dietary restrictions.
      • Examples of non-food items: toiletries, postcards, and local guides.
        • Tailoring Your Welcome Basket:
        • Adjusting offerings based on guest type and stay duration.
        • Considering your budget and pricing.
          • Reviewing and Updating Your Basket:
          • Importance of guest feedback.
          • Regularly updating the basket contents to keep them fresh and appealing.
            • Offering Different Tiers:
            • Creating special incentives for email subscribers and repeat guests.
            • Examples of added benefits: early check-in, late check-out, and special treats.
              • Charging for Extras:
              • Balancing free items with optional purchasable extras.
              • Encouraging guests to buy additional items without detracting from the overall experience.
                • Resources Mentioned:
                • Out of Eden
                • Blog post on "How to Cater for Guests with Special Dietary Requirements"
                • Lemon drizzle cake and shortbread recipes on the blog
                • Blog post on "Choosing the Right Toiletries for Your B&B"
                • Blog post on "What to Put in Your Guest Welcome Basket"
                • Blog post on "Do you Need a Licence to Sell Alcohol to Guests"
                  • Connect with Me:

                  Visit Bed and Breakfast Academy for more blog posts, podcasts, and courses.

                  Check out the mini workshop for those considering starting a B&B.

                  Subscribe to the podcast on Spotify or Apple to stay updated with new episodes.

                   

                  Enjoy the episode and happy hosting!

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                  The Bed and Breakfast Academy PodcastBy Karen Thorne
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