Recorded live on the show floor at International Confex, this episode features Margaret Reeves, Managing Director of RefTech - one of the most experienced voices in event registration and badging.

We cover why RefTech built their software to work entirely offline, the Print Pod innovation that had one client asking "where is everyone?" because queues had vanished completely, and why being service-led rather than software-led still matters in an industry increasingly obsessed with self-serve SaaS.

Margaret also shares her thoughts on data security, why RefTech became the first registration company to achieve ISO 27001 certification across the entire business, and the uncomfortable truth that organisers are still emailing sensitive data around as if GDPR never happened.

A grounded, honest conversation from someone who has seen it all and is still building.