Improving the digital customer experience is one of 2022’s top business challenges for financial services providers, according to BAI Banking Outlook research.

Gaurav Bhatia, chief marketing and digital experience officer at PenFed Credit Union, joins us to talk about what his institution is doing for its 2.6 million members and how it’s working.

Improving the digital customer experience is one of 2022’s top business challenges for financial services providers, according to BAI Banking Outlook research. Gaurav Bhatia, chief marketing and digital experience officer at PenFed Credit Union, joins us to talk about what his institution is doing for its 2.6 million members and how it’s working.

25.07 - Creating a high-end digital customer experience

The ProSight Banking Strategies Podcast is here to inform you on the top trends, challenges, and opportunities in banking today. Formed from the merger of BAI and RMA, trusted organizations that have been supporting financial services leaders over 100 years, ProSight is a leading non-lobbying connector of people and information with deep expertise in risk, fraud, compliance, and retail and commercial banking. Our purpose is to empower financial services leaders to strengthen and advance our industry through training and insights, as well as tools and resources like this podcast.

Share 25.07 - Creating a high-end digital customer experience

Sign up to save your podcasts

25.07 - Creating a high-end digital customer experience

25.07 - Creating a high-end digital customer experience