<p>Conversation with Laurie Guest, a keynote speaker, entrepreneur, authority on customer service excellence, and author of "The 10¢ Decision: How Small Change Pays Off Big."</p>

Conversation with Laurie Guest, a keynote speaker, entrepreneur, authority on customer service excellence, and author of "The 10¢ Decision: How Small Change Pays Off Big."

#256 – How Much Common Sense Is Common with Customer Service?

A Shark's Perspective cuts through buzzwords to deliver actionable tactics in marketing, sales, customer experience, and leadership.  It's Fearless Differentiation for growth-minded leaders to dive deeper, make waves, and win.

Hosted by keynote speaker and shark diver Kenneth "Shark" Kinney, the show features candid conversations with top authors, executives, and innovators about what actually drives revenue and loyalty. Real talk, proven plays, no fluff. 
Dive deeper at kennethkinney.com.

Business

A Shark's Perspective cuts through buzzwords to deliver actionable tactics in marketing, sales, customer experience, and leadership. It's Fearless Differentiation for growth-minded leaders to dive deeper, make waves, and win. Hosted by keynote speaker and shark diver Kenneth "Shark" Kinney, the show features candid conversations with top authors, executives, and innovators about what actually drives revenue and loyalty. Real talk, proven plays, no fluff. Dive deeper at kennethkinney.com.

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#256 – How Much Common Sense Is Common with Customer Service?

#256 – How Much Common Sense Is Common with Customer Service?