Modern Industrialist Podcast

26. Balancing compliance, AI, and customer care with Mindr COO Melissa Robbins


Listen Later

What does it take to lead a company at the forefront of innovation in highly regulated industries? Melissa Robbins, Chief Operating Officer at Mindr, joins the Modern Industrialist Podcast to share her approach to balancing cutting-edge technology with a people-first mindset. Mindr, a leader in substance detection and monitoring solutions, is reshaping public safety with products like Intoxalock and Keeper while maintaining a deep commitment to customer care.

Melissa reveals how her values-based leadership philosophy, developed at Northwestern University's Kellogg School of Management, drives Mindr's success. From automating compliance processes to building trust with regulators and customers alike, Melissa's strategies offer actionable insights for leaders navigating complex industries.

The conversation also uncovers how Mindr leverages AI and data to enhance both employee efficiency and customer experience, all while maintaining a strong focus on innovation and public safety. We hope you find Melissa's journey and insights as inspiring and thought-provoking as we did.


Resources:

  • Learn more at mindrglobal.com
  • Connect with Melissa on LinkedIn
  • Read Churchill on Leadership: Executive Success in the Face of Adversity by Steven F. Hayward
  • Harry Kramer: harrykraemer.org
  • Mel Robbins: melrobbins.com
  • Read: How Netflix Reinvented HR


Produced by NOVA

...more
View all episodesView all episodes
Download on the App Store

Modern Industrialist PodcastBy TXI