Dissecting Popular IT Nerds

26. From No Help Desk and Support By Favoritism to Accountability


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Brian Martinez & Phil Howard discuss the unbelievable fact that many businesses still do not have a standardized process and IT Help Desk.     
- Going from no structure to service desk/help desk
- Eliminating 80% of the tickets and ongoing busy work
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Dissecting Popular IT NerdsBy Dissecting Popular IT Nerds

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