Laura Shuckburgh is the Associate Director of Ricketts Architects in Leamington Spa. Laura embraces uncertainty with ease. Knowing little about architecture when she joined the business, Laura has used her creativity in other ways and developed her role to include business development as well as the development of the people in the business. She admits to being an ideas person and recognises that most people are not keen on change. She talks about productivity, the need to slow down to be more effective and the value of coaching to align the team.