🎙 Episode Overview:

In this episode, I’m diving into one of my favorite (and most important) topics: workplace conflict. Whether you’re in healthcare or corporate, conflict is inevitable—and yet most of us never learned how to handle it well. I’ll walk you through a simple framework I use to navigate and coach others through conflict, the hidden trap of triangulation, and how leaders can shift from emotional labor to real coaching.

🔑 In This Episode, You’ll Learn:

• How to recognize the difference between indirect and direct repair—and why it matters.
• What triangulation looks like in real life and how it quietly erodes trust and team culture.
• Scripts and strategies you can use to navigate hard conversations with more clarity and confidence.
• Why conflict avoidance creates more stress (not less), and what to do instead.
• How to coach your team through conflict without carrying it for them.

🧠 Key Ideas to Take With You:

• Indirect repair might feel easier in the moment, but it weakens relationships over time.
• Triangulation often looks like “processing,” but it’s really avoidance in disguise.
• Direct repair doesn’t have to be aggressive—it’s often soft, grounded, and kind.
• As a leader, your ability to model and coach conflict resolution sets the tone for your entire team.

🎧 How to Get the Most Out of This Podcast:

Think back to a recent moment of tension at work. As you listen, reflect on how you typically handle conflict—then ask yourself what it would look like to try a different approach. If you lead a team, keep your coaching hat on.

📲 Call to Action:

• Subscribe to the show so you never miss an episode.
• DM me on Instagram and tell me what this episode brought up for you—I’d love to hear it.
• Share this episode with a teammate or leader who needs a fresh perspective on handling conflict.
• Sign up for System Sunday for more tools, stories, and strategies each week.

👉 Resources Mentioned:

• System Sunday Newsletter – Your weekly dose of strategy and sanity for leading change
• Changemaker Essentials – Learn foundational leadership skills, including conflict resolution
• Map Your Impact Mini Course – Reflective tools for building your leadership identity