Robyn Joliat has held literally every position in corporate housing, from sales to housekeeping, accounting to operations. She is now Chief Technology Officer at Reside, where she uses her fondness for the word "yes" to marshall forward technology innovations that balance guest autonomy and customer compliance. Susan and Robyn talk about meditation apps, air traffic control, and controlling the weather. Listen for the Loading Dock; it's about an uncomfortable, horrific escalation.