Insane Transformation

#26 Service Design Fails: COVID Testing


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In this episode, Mike Iarossi weighs in on the 7-hour wait time that the folks in NSW are dealing with as they are queuing up for their COVID tests. He talks about what needs to happen next to start making some improvements to the process and invites the “powers that be” to jump into their car and head down to the testing facility to experience the emotions and frustration first hand.
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Insane TransformationBy Mike Iarossi