What’s the secret to making smarter business decisions? Hint: It starts with understanding your customers.

In this episode of the PushPress Podcast, Dan sits down with Jason Fernandez of "Best Hour of Their Day" to explore how customer feedback can drive meaningful change in any business (not just gyms).

From creating specific, actionable surveys to implementing attribute mapping, Jason discusses how gym owners and entrepreneurs can allocate resources wisely, balance innovation, and focus on what truly matters to their customers.

Curious about what you're wasting time on and what your clients actually value? Listen now to figure out how to get the information you need to make better decisions for your fitness business.

And when you’ve started getting the feedback, shoot us an email: we want to know what you learn from your members.

Timestamps:

[00:44] The Lost Art of Customer Feedback

[03:18] The Importance of Specific Questions

[06:22] Creating Effective Surveys

[08:24] Attribute Mapping for Business Success

[17:09] Effective Onboarding Strategies

[20:45] Customer Feedback Drives Business Decisions

[23:53] Balancing Innovation and Core Competencies