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AI digital employees (or Digital Workers) are a type of advanced AI agent designed to perform tasks typically handled by human employees. They are characterized by their ability to interact with various systems and communicate with people in a human-like manner, making them suitable for roles like receptionists, customer support agents, and sales representatives.

Unlike simpler AI agents, digital employees can handle complex workflows, communicate across multiple channels (omnichannel), interact with multiple users simultaneously (omniuser), and even bridge the gap between digital and physical interactions by integrating with real-world systems.