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What happens on possession day can leave buyers feeling celebrated… or completely let down. Annie shares a $1.3M possession story that sparked weeks of frustration and inspired her to create the Homeowner Transfer Etiquette Guide.Together, Annie and Paula unpack why raising the standard matters, the small details sellers often overlook, and how to create a smooth and respectful handoff between homeowners.

Whether you’re preparing to sell, buying your dream home, or just curious about behind-the-scenes real estate moments, this episode is packed with practical tips and eye-opening insights.

• The real story that inspired the Homeowner Transfer Etiquette Guide

• Why possession day memories stick with buyers forever

• The essential checklist every seller should follow before handing off keys

• How to transfer smart home features, mechanical info, and community details properly

• Why raising the standard benefits sellers, buyers, and the entire real estate industry