In this episode of the "Build Your Gympire" podcast, hosts G.R., Connor, and Mark delve into effective strategies for handling holds, pauses, and cancellations in the fitness industry. The discussion focuses on the importance of setting clear expectations and policies upfront, the impact of holds and cancellations on business operations, and how to balance flexibility with firmness in policy enforcement. They share their experiences and offer insights on maintaining client relationships while managing the logistical challenges of gym membership adjustments.

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